Refund & Return Policy



At Garlan’s we’re committed to 100% customer satisfaction. We give our customers a full 30 days after the date of purchase to return or exchange merchandise. Fragrances may be returned up to 15 days after the date of purchase.


Bring to a store

  • Go to any register for assistance at our store located at 235 East Second Street, Calexico, CA 92231.
  • Refunds can be expected within the next 30 days after your purchase.
  • Fragrances can be expected within the next 15 days after your purchase.
  • Bring your store receipt or proof of purchase.

 

Send by email

  • Start your return via email with the subject “Return a Purchase”
  • Ship your items with the prepaid shipping label that we will email to you to print at home.
  • Returns are processed in 10-14 business days and refunds can be expected 3-5 business days after processing.

 

What items are eligible for refund?
Apparel, footwear and accessories (bags, hats, sunglasses, wallets) may be returned unless the item is marked Final Sale or Non-Returnable.
 
Items must be returned in their original packaging, including, hangers, hang tags, dust bags, eyewear cases, shoe boxes. Items must not be worn, scented, altered, or damaged.
 
Non-returnable items include:

  • Gift cards
  • Undergarments such as briefs (underwear, swimsuits, bras)
  • Jewelry and watches
  • CLEARANCE merchandise that is equal to or greater than 40% OFF its original price may only be exchanged for another item. We do not issue refunds on CLEARANCE merchandise.

How does a refund work?
You may return or exchange merchandise for the original value of your purchase with a store receipt or proof of purchase.
If you have a gift receipt you may return or exchange your gift merchandise for the value listed on the gift receipt, you will be given a Garlan’s Gift card of equal value.
If you do not have a store receipt or proof of purchase, you may return or exchange merchandise for the current value of the merchandise and will be given a Garlan’s Gift Card of equal value.

When will I receive my refund?
Once your return is received, inspected, and approved, we will inform you at once or send you an email to notify that your refund has been processed. A credit will automatically be applied to your Garlan’s credit card or original payment method within 2-4 business days after having approved your return.

When to expect delays?
On occasion there may be some delays or additional processing time before a refund is posted to your bank or credit account. However, if you have not received your refund after 10 business days, please contact us at customerservice@garlans.com and we will be happy to assist you.

Who can I contact for more inquiries about my refunds? 
If you have any questions regarding your return or exchange, please feel free to contact our customer service department at 760.357.6846 ext 2034 or send us an email at customerservice@garlans.com