Return Policy

RETURN POLICY - ENGLISH

RETURNS OR EXCHANGES


At Garlan’s we’re committed to 100% customer satisfaction. We give our customers a full 30 days after the date of purchase to return or exchange merchandise. Fragrances may be returned up to 15 days after the date of purchase. To be eligible for a refund or exchange, your item must be unused/unscented and in the same condition as you received it. It must also be in the original packaging.


Items that are non-returnable include:

  • Gift cards
  • Some health and personal care items
  • Undergarments such as briefs.
  • Jewelry
  • CLEARANCE merchandise that is equal to or greater than 40% OFF its original price may only be exchanged for another item. We do not issue refunds on CLEARANCE merchandise.

REFUNDS


With a store receipt or proof of purchase, you may return or exchange merchandise for the original value of your purchase. If you have a Gift receipt you may return or exchange merchandise for the value listed on the gift receipt and/or you will be given a Garlan’s Gift Card of equal value. We do not issue refunds on merchandise being returned with a Gift receipt.


Without a store receipt or proof of purchase  you may return or exchange merchandise for the current value of the merchandise and you will be given a Garlan’s Gift Card of equal value.


Once your return is received, inspected, and approved, we will inform you at once or send you an email to notify you that your refund has been processed. A credit will automatically be applied to your credit card or original method of payment within 2-4 business days after having approved your return.


REFUND PROCESSING DELAYS (if applicable)


On occasion there may be some delays or additional processing time before a refund is posted to your bank or credit account. However, if you have not received your refund after 10 business days, please contact us at customerservice@garlans.com and we will be happy to assist you.


WHERE TO RETURN YOUR PURCHASE:


To return your purchase, you may bring your item to our store located at 235 East Second Street, Calexico, CA 92231.


If you plan on shipping your return item to us,

  • Please ship or mail your item to: Garlan's, Inc., 235 E. 2nd St., Calexico CA 92231, Attn: Customer Returns
  • You will be responsible for paying the shipping costs associated with returning your item. Original shipping costs are non-refundable. If you receive a refund, the refund amount will be for the value of the returned merchandise only.
  • Always use a trackable shipping service and purchase shipping insurance. We are not able to guarantee that we will receive the items you are returning.

If you have any questions regarding your return or exchange, please feel free to contact our customer service department at 760-357-6846 ext 2034 or send us an email at customerservice@garlans.com


RETURN POLICY - SPANISH

Garlan’s da a sus clientes un plazo de 30 días para hacer algún cambio o devolución de mercancía a partir de la fecha de compra. La mercancía debe de estar en condición nueva, en su empaque original (si es el caso), sin señas de uso o mal olor y con las etiquetas puestas. Aplican algunas excepciones, más información en la parte inferior.


CON RECIBO DE COMPRA:


Artículos comprados en Garlan’s califican para cambio o reembolso por el monto original de compra en el método original de pago.


CON RECIBO DE REGALO:


Artículos comprados en Garlan’s califican para cambio o reembolso por el monto del recibo de regalo en la forma de una tarjeta de regalo de Garlan’s.


SIN RECIBO DE COMPRA:


Artículos comprados en Garlan’s califican para cambio o reembolso por el monto original de compra en la forma de una tarjeta de regalo de Garlan’s.

  • No se aceptan cambios ni devoluciones en ropa interior o joyería.
  • El plazo para hacer cualquier cambio o devolución de perfumería es de 15 días a partir de la fecha de compra.
  • La mercancía rebajada con el 40% o más de su precio original tiene un plazo de 30 días para hacer algún cambio. No se aceptan devoluciones en esta mercancía.

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